In an environment where retaining customers is a key to success, the ability to deliver timely, quality customer care is a crucial factor. Life Safety Associates® has understood this for the past 23 years. We simply believe the more you give the more you get.
We know it's not just about hammering out a good training program or selling a quality cost effective product. It's a lot more than that. Our success is a direct link to customer loyalty. Gaining loyalty begins with being trustworthy and reliable. But that's just the beginning. We continue to add to our Customer Care Solutions. Many of our standard operating procedures are seamless, in the background, designed to be there when needed. All to insure our customers get what they expect and more.
Life Safety Associates® provides a unique, absolute guarantee. If, for any reason, you find our programs do not exceed your expectations, we simply won't bill you, no hassles, no questions asked. Guaranteed!
On top of that, we will do a make-up class at no cost or we will pay for a vendor of your choice to come in and complete the program. We provide this remarkable guarantee because we are certain you'll find our programs the very best.
There's more. Our instructors arrive at your site 30 minutes prior to the start of your training program. This gives them time to get to the training room and set up. We always have an instructor back-up in case your scheduled instructor is unable to make it to your site due to unforeseen circumstances such as a flat tire, illness, etc.
EVERY TRAINING PROGRAM
We provide the following at no additional cost
Client specific attendance sheets (name, building, floor, whatever tracking info you need)
Electronic roster control and summary reports
Computer generated quality completion cards and colored wall certificates