FAQ
Do you have questions about our Life Safety Programs? We’ve compiled our most frequently asked questions into categories listed below. If you still have questions for us, please contact us today!
Administration Questions:
If I need assistance in getting our programs going, how might you help? We can call or E-Mail your employees to build up a class and call back and/or E-mail each student for program confirmation. We provide on-site support on a as needed basis. Also available are program promotion items. We have program fliers we can modify for your company. We have interest survey forms. These are a few of several effective methods for program promotion.
What is the cost of your programs? Of course, the cost of each program varies, depending on which program is requested, the head count and how it is delivered. Our program fees are located on this web site and are current. On average: CPR costs about $50.00 per student. CPR/AED/First Aid costs about $75.00 per student
How does your fee structure compare with other companies? In most cases, our prices are lower than our competitors. We teach 10,000+ people annually while providing quality, cost-effective programs. Please just ask some of our clients.
Do I need a purchase order and how do I pay? Verbal orders are fine, as are purchase orders. We will invoice you upon conclusion of the program. Usually Net 30. We accept most major credit and debit cards. We can also process EDI transactions.
Is there a charge for canceling or rescheduling a program? Yes, if you cancel or reschedule within 10 days of the program. We will E-mail you a program confirmation form prior the class which also outline our cancellation and rescheduling policy.
If an employee begins a program, but is unable to complete it, how can he or she finish the program? We can schedule your employee to one of 60+ programs available each month. Once an employee has started a program, there are no other charges (ever) for completion. There are a few guidelines to this procedure, please call or E-Mail us for more information.
Will you provide a summary of attendance? Yes, we will forward a computerized summary of all attendees based on your requirements (such as mail stop, manager’s name, floor, etc.). This, along with pie, bar and line graphs, as you request. If you schedule three or more programs during the year, we also provide you with an administration binder to control the paperwork generated by your programs (that’s if you want one, of course).
Equipment Questions:
What kind of CPR mannequins and other equipment do you provide in general? We use the newest and safest mannequins available: Chris Cleans and Ambu-Man. Each student receives their own face mask to ensure a safe and enjoyable program. We use the most up-to-date videos and visual aids available. We also use many props in each of our 100+ programs, all to stimulate each student and improve retention levels.
What kind of Haz Mat equipment and materials do you provide? We provide several developed props: drums, leaking pipes, etc. Also, we have available as needed: SCBAs, Level A, Level B, etc. suits, as well as all other typical Haz Mat training aids. Each student receives a Haz Mat binder with student materials, pencils, etc.
Instructor Questions:
Some of our past safety classes were a bit dry, a little boring. How do you deal with this and how do you ensure the quality of your programs? All of our instructors are required to complete our in-house adult education training program. Each must hold current local, state and federal certification, as required. Each has extensive field experience and will share their real life emergency calls with the students. Each program concludes with an evaluation sheet returned to you upon request. All instructors are on our Zero Burnout Rotation Program (call for details). Finally, all of our instructors are evaluated at least every quarter “live” during a program. This evaluation is done to help the instructor reach his or her personal level of teaching excellence and, of course, ensure our students and requester the very best. Also each instructor understands that “Entertainment equals better retention”. With that said each instructor delivers a fun, informal but well organized and structured program. Read about our staff on our Staff Profiles page.
Haz Mat Program Questions:
How do I know what type of Hazardous Materials program I need? This is based on several factors:
• Your risk potential
• State and Federal laws
• Company policies
• and so forth. . .
A phone call or short meeting with us is recommended to assist you in this decision.
How much time is required to complete a Hazardous Materials program? This depends on the type of Haz Mat program you choose:
• Haz Mat “Awareness”, 2, 4 and 8 hours
• Haz Mat “First Responder Operational”, 16 and 24 hours
• Haz Mat “Technician” (Hazwoper), 24 and 40 hours
• Haz Mat “ICS”, 2, 8 and 16 hours
• Specialty Haz Mat programs, vary from 2-250 hours
Will my employees receive a certificate for their Haz Mat program and how long is it good for? Yes, a glass-framed, full-colored wall certificate. It’s good for one year.
Can you teach at our site? Most of our programs are delivered to the client’s location. Off-site programs are available at our facility and other central locations in the Bay Area, at no additional charge.
What do we need to provide when you bring your programs to our site? Just a head-count and a conference room with the usual audio/visual aids. It’s best to use your equipment: SCBAs, suits and specialty items. We provide several training aids and props. We can supply our equipment, as needed, to ensure an effective program. We can refine this as the program start date gets closer.
What kind of Haz Mat equipment and materials do you provide? We provide several developed props: drums, leaking pipes, etc. Also, we have available as needed: SCBAs, Level A, Level B, etc. suits, as well as all other typical Haz Mat training aids. Each student receives a Haz Mat binder with student materials, pencils, etc. Fit Testing is available on request
General Questions:
How much time is required to complete a CPR/Urban First Aid program? Eight hours for a new group and four hours for a renewal program. Our Rapid Action Program (RAP) format requires only six to seven hours for a new program. The RAP format is recommended for many groups–please call or E-Mail us for details.
Can we schedule just CPR and what about AED (Automated External Defibrillator) training Yes, this is a three-hour program and, it is typically delivered in one three hour block. For a formal State approved AED class just add one more hour to your CPR class. During the CPR (without a formal AED sections) class we introduce the learners to the AED, this is called AED essentials. It’s not a formal program but does give the learner a working knowledge of an AED and its basic function.
Will my employees receive a participation card for CPR/First Aid and how long is the card good for? Yes, a CPR / First Aid participation card will be issued following the standards of the American Heart Association, it’s good for two years.
Can you teach at our site? 80%-90% of our programs are delivered at the clients site. We are a global company and provide training, services and products to all locations in the free World. Off-site programs are available at our training facilities in San Jose California and with affiliates throughout the Americas.
What do we need to provide when you bring your programs to our site? For most programs, just a head-count, a conference room with a white board, and TV/VCR. If a white board (or flip chart) and TV/VCR are not available, we can provide these at no cost, just let us know. We provide all necessary audio/visual aids, equipment and materials at no additional charge including PowerPoint presentations with our portable LCD projectors. For Haz Mat programs, however, it’s best to use your equipment: SCBA’s, suits and specialty items. We provide several training aids and props. We can supply our equipment, as needed, to ensure an effective program. We can refine this as the program start date gets closer.
Will you be able to provide ongoing training? Can you build and/or maintain my Emergency Response Team? We’ve been in business since 1984 and have a broad range of clients. We are here for the long haul to provide professional consultation, emergency life safety programs, services and products. We are the leader in ERT development, retention and maintenance. Life Safety Associates is fully capable of expanding and contracting with our clients.
What about equipment and supplies for my Emergency Response Team and our site in general? See our secure Online Store. Disaster Contingency Solutions®, a Division of Life Safety Associates® provides several pre-assembled MERT/ERT response kits ranging in price from $40 – $300. Also provided are ERT placards, vests, jackets, arm bands, radios, label pins, emblems, etc. Custom kits are available at affordable prices. For your site in general we provide comprehensive project management, disaster preparedness systems; (water, food, shelter, storage, sanitation, hygiene, communications and more) general medical supplies, emergency response paks, Hazardous Materials equipment and supplies. Again we ship around the world. We provide storage containers with all the necessary disaster supplies and equipment in place. Each container is built locally and delivered complete to your site most anywhere in the world.
We can’t spare eight hours in one day for training. What do you suggest? All of our programs can be delivered in one hour or more blocks of time, seven days a week, around the clock, as well as days or weeks apart, all to meet your schedule.
